Assistant Branch Manager

Job Description

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. This position works closely with the Branch Manager to attain branch and Bank goals by ensuring day to day operational excellence in the branch, supervising and leading the Client Service Specialists, and by providing Breakthrough Client Service. The ABM also processes transactions, places clients in appropriate account and loan products, cross-sells other bank services and makes referrals to other departments as appropriate.

Key Responsibilities

• Ensures the branch meets or exceeds operations standards at all times. Responsible for satisfactory audits.
• Monitor sales and service goals, and coach other team members to deepen customer relationships using Client and Business Financial Review.
• Develops and maintains strong, long-term relationships with consumers and businesses in local community and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information.
• Manage, lead, train, and coach client service specialists. May also oversee personal bankers in collaboration with Branch Manager.
• Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.
• Frequently services complex accounts.
• May back up new account openings.
• May back up client service specialist line when needed.
• May engage in business development activities in local community.

Qualifications

• High School Diploma or GED, required.
• Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience preferred.
• 2 year of retail banking experience required.
• 1 year of management or supervisory experience preferred.
• 1 year of consumer and small business lending origination experience preferred.
• Customer service background in retail or banking.
• Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions.
• Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner.
• Proven ability to make sound business decisions.
• Strong attention to detail and the ability to multi-task effectively.
• Proficient use of spreadsheets and other banking computer systems and related software, and ability to operate a variety of office equipment and to perform repetitive movements for tasks such as counting cash, typing, and handling documents.
• Effective training and mentoring skills.
• Ability to think critically to anticipate downstream impacts of decisions.

Salary & Benefits

Salary: $ 19.07 - $ 28

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• 401(k)-retirement savings plan with employer match
• Employee assistance program
• Life insurance
• Disability insurance
• Tuition assistance
• Mental health resources
• Identity theft protection
• Legal support
• Auto and home insurance
• Pet insurance
• Access to an online discount marketplace
• Paid vacation, sick days, volunteer days, and holidays

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